Shipping & Delivery Policy

Orders placed through the Rietbron Community Portal are processed directly by the listed supplier once payment has cleared.
Processing times vary depending on supplier stock and availability but are generally within 2–5 business days.
Orders are not processed, shipped, or delivered on weekends or South African public holidays.
During peak demand or seasonal periods, processing and delivery may take longer. Customers will be notified by the supplier of any significant delays.

Delivery is available throughout South Africa, depending on supplier shipping options.
Some suppliers offer local pickup or allow customers to arrange their own transport.
Where courier delivery is offered, it will be restricted to valid physical street addresses. Delivery to PO Boxes or vacant land is not available.
Delivery to farms, businesses, and non-residential addresses is possible, provided accurate directions and contact details are supplied.

Each supplier sets their own delivery fees. Options may include:
- Flat-rate shipping per product/supplier, OR
- Local pickup / arrange own transport.
Delivery charges are displayed at checkout.
Additional delivery fees may apply for remote or outlying areas.
Unless specified by the supplier, free shipping does not apply.

Delivery times depend on the supplier’s courier arrangements:
Metropolitan areas: typically 2–5 working days after dispatch.
Outlying areas: 5–7 working days.
Customers will receive confirmation once their order is dispatched. Where available, tracking details will be provided.
Delivery times are estimates and may vary. The Rietbron Community Portal is not responsible for courier delays beyond the supplier’s control.

Risk in the goods passes to the customer upon delivery to the nominated address or upon collection.
The Portal itself is not liable for loss, theft, or unauthorised use of products after confirmed delivery.
If products are damaged or lost during transit:
Customers must contact the courier directly to lodge a claim, and
Notify the supplier within 48 hours of receipt.
Customers should keep all packaging and damaged items when lodging claims. Suppliers will assist in facilitating claims where possible.

Accommodation and Karoo experience bookings are confirmed once payment clears.
No physical delivery is required. Confirmation details will be sent by email and/or WhatsApp.
Any changes or cancellations must be arranged directly with the supplier according to their listed cancellation policy.

Suppliers must ensure accurate delivery details, proper packaging, and timely dispatch.
Any discrepancies (shortages, damages, incorrect items) must be reported by customers to the supplier within 48 hours of delivery.
Failure to report within this timeframe will be deemed acceptance of the delivery as correct and complete.

For any shipping or delivery queries:
Please contact the supplier directly using the details provided on the product or booking listing.
For unresolved issues, you may escalate on the Rietbron Chat page.