1. Introduction
- This Privacy Policy explains how the Rietbron Community Portal (“Portal”, “we”, “our”, “us”) collects, uses, and protects your personal information in accordance with:
- Protection of Personal Information Act 4 of 2013 (POPIA)
- Promotion of Access to Information Act 2 of 2000 (PAIA)
- Electronic Communications and Transactions Act 25 of 2002 (ECTA)
- By using www.rietbron.co.za or engaging with our services, you consent to the practices described in this Policy.
2. Information We Collect
- We may collect the following personal information:
- Identity & contact details (name, email, phone, address)
- Account information (login details, order history, bookings)
- Payment details (processed securely via approved gateways; not stored by us)
- Delivery details (address, contact person)
- Accommodation/experience booking details (dates, preferences, special requests)
- Device, usage, and analytics data (via cookies and analytics tools)
3. How We Use Your Information
- We use your personal information to:
- Process orders, bookings, and payments
- Provide customer support and account management
- Facilitate communication between customers and suppliers
- Send service updates, community news, or promotions (with opt-out options)
- Comply with legal and regulatory requirements
- Prevent fraud and maintain platform security
4. Sharing of Information
- We only share necessary personal information with trusted third parties to fulfil our services, including:
- Suppliers (to fulfil product orders, rentals, or experiences)
- Couriers and delivery partners
- Payment providers
- IT and platform support providers
- We do not sell your personal information. Where data is processed outside South Africa, we ensure compliance with applicable transfer requirements.
5. Data Security
- We use secure servers, SSL encryption, firewalls, and access controls to safeguard your data. While we take reasonable measures, we cannot guarantee absolute security of data transmitted over the internet.
6. Cookies & Tracking
- Our website uses cookies to improve browsing, enable analytics, and provide a better user experience. You may disable cookies in your browser, though some features may not function properly.
7. Your Rights (POPIA)
- You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data (subject to legal/contractual requirements)
- Withdraw consent for direct marketing communications
- Object to the processing of personal information in certain cases
8. Retention
- We retain personal information only as long as necessary for business, legal, or regulatory purposes. Thereafter, it is securely destroyed or anonymised.
9. Contact Us
- For privacy-related queries or complaints:
- If unresolved, complaints may be escalated to the Information Regulator (South Africa).
